The world of work and working conditions are not at their first revolution: the development of mechanization and automation have always been accompanied by the same fears, particularly on the destruction of jobs.

The fear of social changes triggered by these technological advances highlights the lack of understanding of the impacts of digitalization, AI and virtual assistants. Industry 4.0 and the human-machine collaboration it carries within it offer new positive prospects for the organization of work.

At the heart of this revolution, virtual assistants. Based on the RPA (Robotic Process Automation) technology, virtual assistants are gradually gaining acceptance in the organization of work. The growth of the RPA market is expected to be exponential thanks to the constant development of artificial intelligence (AI) and machine learning capabilities that will extend its scope.

Assist the work rather than replace it

In the service of innovation, the IA and the RPA will profoundly change the organization of companies over the next ten years, resulting in an accelerated transformation of the working methods and a trivialization of digital practices that will be reinforced by the arrival in the labor market of digital natives.

Robots allow a company’s employees to get away from tasks such as entering orders, allocating invoices, sorting and processing e-mail, etc., to be reassigned to higher value-added tasks, such as data analysis, interaction with customers, requiring human qualities such as calls to judgment, creativity and subjectivity. By automating many of these tasks, the RPA facilitates the daily lives of employees and helps to manage the skills and increasing cost related to the human impact of these repetitive and low-reward tasks (ie burn-out or boron out).

Contrary to the dogma on the sharing of working time, and driven by the development of big data, process automation is used to redistribute working time, generally considered expensive in France, towards more added value and digital thus becomes an accelerator of increase in skills.

Build sustainable performance by investing in people

These new technologies are therefore profoundly modifying our uses, lifestyles and relationships at work. More than a third of human work would be robotisable! It seems inevitable that this human-machine collaboration will spread and be fully integrated into our lives The transfer of human activity to robots, the division of tasks between man and machine, and the ability to create processes that effectively integrate both will generate competitive advantages in the near future. The winning organizations will not be the ones with the most powerful systems but the ones that will make men and robots work together effectively.

A growing number of companies have already understood this logic and are implementing this digital workforce in a significant way within their organizations.

If tomorrow each employee has a virtual assistant his activity will be transformed and human skills will be enhanced within organizations. Emotional, analytical and social skills will make the difference!

It is a positive state of mind that must accompany the acceleration of these innovations and the taking into account of ongoing changes in our organizations. The challenge for each organization is not simply to set up new tools and follow a trend, but to foster collaboration and the integration of innovation.

It is the responsibility of each company to adapt to the changes that take place and in this to promote the sense of work, its values ​​of responsibility and recognition so that each employee feels committed and contributes to the sustainability of each organization.

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